Capgemini - Service Delivery Operations Manager - Kinaxis (10-16 yrs)

Job Description :

A key leadership role within the organization responsible for overseeing and managing daily operations. Responsible for delivering in-time and in-quality service through effective management of service delivery teams. Continuously analyzes and improves operational processes and activites , identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency.

Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Primary skill :

- Should have hands-on Techno-functional Configurations skills of Kinaxis Rapid Response

- Should have strong Configuration, Authoring of resources in Kinaxis Rapid Response for different modules.

- Work with cross-functional teams to drive successful deployments on Demand planning, S&OP, Supply Planning, Production planning & Scheduling etc across various business lines

- Be a part of an Agile project team utilizing the Agile / Scrum methodologies, working in a fast-paced, iterative environment, closely partnering with business stakeholders.

- Create functional design documentation, software specifications, testing/training scenarios and evaluate business processes for improvement opportunities

- Provide expert functional and process guidance on system capabilities and solution approaches.-

- Configure Kinaxis Rapid Response and customize solutions as per clients' requirements

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of - 22.5 billion.