TWS Production Support

Experience: 2- 6 years

Skill Requirements:

o Minimum 4 years working with Tivoli Workload Scheduler or equivalent scheduling software is a must. (Experience with a distributed platform preferred).

o Minimum 4 years reviewing / configuring / designing / implementing scheduling requests based on received user documentation/instructions. o Experienced with directly investigating/troubleshooting and providing solutions to scheduling issues. o Has knowledge and hands on experience with Linux operating system and commands are essential and beneficial. o Has basic knowledge and hands on experience with Windows Server operating system and command line commands. o Basic understanding of AGILE methodology. o Basic understanding of Github/Bitbucket, JIRA, Confluence & ServiceNow. o Programming and scripting ( bash /perl / awk ) knowledge and experience beneficial. o Understanding of Cloud computing technologies (AWS/Azure). o Basic understanding of networks o Ability to regularly exercise a high degree of independent judgment in high pressure situations. o Ability to work independently and collaboratively within and outside of the group. o Candidates must possess good verbal communication skills over the phone o Candidates must be able to manage and prioritize multiple critical tasks and issues concurrently. o Additional Skills (not mandatory): Any knowledge or experience with the following is beneficial: Basic understanding of IBM DB2 Basic understanding of application processing IBM Connect:Direct/NDM, IBM Websphere, IBM Tivoli Monitoring software is useful

Responsibilities:

The candidate will interact with application teams across the firm in providing various TWS support function roles in supporting the multiple scheduling environments. The candidate will provide day-to-day scheduling and operational support, and troubleshooting for related support services, including, but not limited to, monitoring, executing, and controlling batch processing. The candidate will monitor and manual execute actions as requested and authorized to do against batch processing streams and jobs. The candidate shall troubleshoot routine batch processing errors to isolate cause of failures, and initiate recovery actions working with application developers, functional analysts, engineers and other IT specialists. Participate in work assignments which may include scheduled and non pre-scheduled additional hours before/after shift, weekends, and holidays as required by the group, department and firm to ensure needed coverage and staffing.