L2 Production Support - ITIL, SQL, Linux

We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments

The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management

The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module

This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications

Provide L2 production support for critical applications, ensuring timely and effective resolution of issues

Handle 24x7 support operations and resolve technical issues in alignment with SLAs

Monitor application performance, handle incidents, and perform root cause analysis for production issues

Proficiency in Unix/Linux for troubleshooting and support

Strong SQL skills, including writing queries to support data analysis, and debugging issues

Experience with monitoring tools and job scheduling using Autosys

Quick and effective troubleshooting of incidents in the production environment

Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages

Coordinate with Infrastructure (IT) teams and development partners for issue resolution