Capco - Production Support Engineer - Informatica Power Center (4-12 yrs)

Consultant - [Informatica Admin or BI Admin] and Prod Support Engineer :

Responsibilities :

Informatica Admin/Support

- Provide Informatica PowerCenter Administration

- Version upgrade activities - right from lower environment to production

- User management - access provisioning/revoking

- Deployments and

- Admin related support cache/space issue

- Job failure analysis

- Services monitoring and support

- Provide Level 2/3 support to ETL based Data Warehousing projects.

OR

- BI Admin/Support

Qlik Administration :

- Manage Qlik Sense and QlikView environments, including installations, configurations, and performance tuning.

- Monitor system health, ensure availability, and provide troubleshooting for issues related to data models, load scripts, and dashboard performance.

- Manage security settings, user access, and permissions within Qlik environments.

- Apply patches, upgrades, and service packs to maintain a stable environment.

Application Support :

- Provide 2nd and 3rd level support for production applications, resolving issues related to Qlik applications, including data discrepancies and performance issues.

- Coordinate with development teams to address bugs, data issues, and functional enhancements within Qlik applications.

- Troubleshoot and debug Qlik app performance issues, including load times, data refresh, and scalability challenges.

- Collaborate with data teams to ensure accurate data loads and seamless integration between source systems and Qlik platforms.

- Create and maintain documentation for troubleshooting, processes, and application-specific procedures.

- Manage the minor enhancement requests as prioritized by business and deploy into production following the Change management cycle.

- Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution.

- Work closely with SMEs on any such requests as per the needs.

- Work independently and represent status on different tasks with SME's.

- Implement methods for continually improving the support systems/processes.

- Provide application and system monitoring

- Handle Change Management

- Provide release management services

- Perform fail-over and manage disaster recovery activities.

Skills :

Experience with :

- Production Support / SRE (Min 4 years of experience, adjust as payroll/grade) and Informatica PowerCenter Administration (min 2 years' experience) or Qlik administration and application support (Qlik Sense and/or QlikView).

- Scripting (Unix/Linux, Shell Scripting, Perl)

- Various RDBMS (Oracle, MS SQL Server etc)

- Batch Job Schedulers (TWS or equivalent)

- ServiceNow or other ticketing tool

- Capital Market or Financial Services Industry

Other Requirements :

- Excellent analytical skills.

- Able to function effectively as a member of a team.

- Good oral and written communication skills.

- Collaborate with various individuals/teams to find resolution to the problem.

- Willing to learn

- Bachelor's degree, preferably in Computer Science or Engineering or any other relevant technical skills.

Nice To have :

- Cloud Experience - AWS/Azure, AWS S3

- RPA UI Path

- DevOps