Coschool - Senior Site Reliability Engineer - Production Systems (5-7 yrs)

Job Description : Senior Site Reliability Engineer.

Responsibilities :

- Monitor and troubleshoot issues related to system performance, reliability, and security.

- Define and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and.

- Error Budgets to measure and improve service reliability.

- Analyze and report on metrics and trace data using Grafana and Prometheus.

- Participate in an on-call rotation to provide 24/7 support for critical production systems.

- Evaluate and automate manual and repetitive tasks to reduce toil and improve system efficiency.

- Design and manage infrastructure using tools like Terraform, Pulumi, Ansible.

- Implement and manage security measures to protect infrastructure and data.

- Coordinate between developers and operations to ensure smooth software releases and timely resolution of production issues.

- Conduct thorough root cause analysis (RCA) of production incidents and implement preventive measures.

- Review and optimize system performance, identify bottlenecks, and implement capacity planning and recovery strategies.

- Maintain comprehensive documentation of systems, processes, and incident responses.

- Continuously seek and implement improvements to infrastructure, processes, and tools to enhance system reliability and performance.

- Monitor and manage production workloads to ensure optimal resource utilization and scalability.

- Establish incident management processes, including escalation protocols, to minimize downtime and ensure quick recovery.

- Collaborate with stakeholders to prioritize and schedule production deployments while minimizing user impact.

- Implement robust change management processes to ensure safe and controlled updates to production systems.

- Oversee and enforce compliance with production readiness standards for all software and infrastructure changes.

Requirements :

- Bachelor's degree in computer science, Engineering, or related field (or equivalent work experience).

- Strong experience with CI/CD tools such as Jenkins, GitHub CI/CD.

- Hands-on experience with infrastructure as code tools such as Terraform, Ansible, or CloudFormation, and containerization and orchestration platforms such as Docker and Kubernetes.

- Experience with any one of cloud platforms such as AWS, Azure, or Google Cloud.

- Platform, and proficiency in cloud services and resources.

- Strong understanding of database management systems (DBMS) such as PostgreSQL, MongoDB for managing database clusters efficiently.

- Proficiency in database performance tuning and optimization to enhance query performance and overall system efficiency.

- Familiarity with observability best practices and tools, such as Prometheus, Grafana, or ELK Stack.

- Proficient in scripting languages, particularly Python.

- Knowledge of security best practices for infrastructure and application deployments.

- Experience with high availability (HA) and disaster recovery (DR) solutions for database clusters to ensure continuous operation and data protection.

- Strong problem-solving skills and attention to detail, with the ability to analyze complex systems and identify areas for improvement.

- Excellent collaboration skills with the ability to work effectively in cross-functional teams and facilitate collaboration between development and operations teams.

Nice to Have :

- Experience in managing analytics applications using Hadoop, Spark, and Flink.

- Exposure to MLOps, LLMOps.

- Exposure to SOC2, PCI-DSS, or similar compliance frameworks.

About Coschool :

- Coschool is a pioneering Generative AI-based edtech startup focused on providing innovative educational solutions to schools across India.

- With a suite of solutions designed for teachers, students, and schools, Coschool is dedicated to transforming the educational landscape by enhancing learning experiences.

- Coschool was also awarded as LinkedIn Top Startup of 2024.