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Cans Hospital

Compare

4.6

based on 2 Reviews

5 Cans Hospital Jobs

IT Support

CANS MULTI SPECIALITY HOSPITAL

4.6

based on 2 Reviews

1-5 years

Bangalore / Bengaluru

1 vacancy

IT Support

Cans Hospital

posted 4mon ago

Job Role Insights

Key skills for the job

Writing Content Transcription Computer Operating Pharmacy Information Technology IT Support

+ 9 more

Job Description

CANS MULTI SPECIALITY HOSPITAL is looking for IT Support to join our dynamic team and embark on a rewarding career journey.

As an IT Support Professional, your role is to provide technical assistance and support to end-users within the organization
You will be responsible for resolving hardware, software, and network issues, ensuring that computer systems and technology resources are operating effectively
Responsibilities:Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems
This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals
Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system
Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service
Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components
Ensure that systems are properly configured and optimized for performance
User training and guidance: Educate end-users on basic computer operations, software usage, and best practices
Provide guidance and assistance in utilizing IT resources effectively and securely
Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity
Collaborate with network administrators and service providers to resolve complex network problems
Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information
Assist users in data recovery and restoration in case of system failures or data loss incidents
IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles
Contribute to the development and maintenance of IT policies, procedures, and user manuals
System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades
Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities
Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats
Update antivirus software and ensure systems are protected against known vulnerabilities
Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives
Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
Proven experience in providing technical support and troubleshooting hardware, software, and network issues
Strong knowledge of desktop operating systems (eg, Windows, macOS) and office productivity applications
Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting network connectivity
Proficiency in configuring and supporting hardware devices, such as desktops, laptops, printers, and mobile devices
Excellent problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks
Strong customer service orientation and interpersonal skills
Good communication skills, both written and verbal
Ability to work independently and collaboratively in a team environment
Familiarity with ITIL (Information Technology Infrastructure Library) best practices is a plus
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) are advantageous