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Service Desk Analyst
Cannon Design International
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.
- Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors.
- Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
- Consults users to determine present and future needs.
- Identify areas of operation that need upgraded end user equipment.
- Monitor system performance, provide security measures, troubleshooting, maintenance.
- Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use.
- Test, evaluate hardware and software to determine efficiency, reliability.
- Attend vendor training, study journals to keep up with changes in technology.
- Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems.
- Maintain peripherals such as printers that are connected to the network.
- Create and modify users and groups in active directory such as logins with user accounts.
- May add permissions, modify, delete extensions and mail boxes, phone systems.
- Position may require local travel to other sites.
HERES WHAT YOULL NEED
- Minimum of 2 years of related IT experience is required.
- Bachelor s degree in Information Technology or a related field preferred.
- Microsoft Windows desktop and Server certifications are preferred but not required.
- Strong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
- Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines.
- Knowledge of MS Windows 10/11 desktop, Microsoft Office, and VMWare vSphere required. ITIL knowledge preferred.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Cannon Design International Benefits
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