Unit Head Operations

Role & responsibilities

• Client Relationship Management: Monitor and ensure excellent client relationships, focusing on complaint management and investor services.
• Continuous Improvement in Service and Quality: Foster a culture of continuous improvement across the organization by developing processes, systems, and performance metrics to enhance accuracy in financial transaction processing, data quality, and minimize investor complaints and claims.
• Compliance & Risk: Ensure adherence to all regulatory requirements and promote risk awareness throughout the organization.
• Operational SLAs: Ensure operational Service Level Agreements (SLAs) are met with the highest quality and within agreed turnaround times (TAT).
• Incident Management: Identify, analyze, and report significant failures through formal incident reports. Conduct Root Cause Analysis to identify risks in processes, implement risk mitigation measures, and highlight any residual risks.
• Productivity Focus: Drive improvements in unit productivity by simplifying processes and implementing automation.
• Quality Orientation: Continuously improve quality across all operations to achieve higher standards and delight customers.
• Error Reduction: Regularly review transaction errors to improve the quality of processing and minimize mistakes.
• Coordination with Internal Stakeholders: Collaborate with the CAMS CSC team, technology, and other internal stakeholders to ensure the companys interests are protected at all times.

Preferred candidate profile

• Leadership and People Management: Lead and inspire teams, fostering a collaborative and high-performance environment while focusing on employee development and engagement.
• Strategic Thinking and Decision-Making: Apply strategic thinking to make informed decisions that align with organizational goals and drive long-term success.
• Financial Acumen: Demonstrate strong financial knowledge and the ability to manage budgets, forecasts, and financial performance effectively.
• Change Management: Lead and manage organizational change initiatives, ensuring smooth transitions and effective adaptation to evolving business needs.

Regards

Nasar Hussain

nasarhussain.m@camsonline.com