Customer Care Representative

Responsible for providing exceptional customer service and support to our clients, resolving any issues and inquiries in a timely and professional manner.Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Resolve customer complaints and issues in a timely and effective manner.
• Identify and escalate issues to management as needed.
• Maintain accurate records of customer interactions and transactions in the company's database.

Requirements:

• Strong customer service orientation with a passion for helping people.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think critically.
• Proficient in Microsoft Office and familiar with customer relationship management (CRM) software.