Business Support Manager

Some careers have more impact than others.

If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role Business Support Manager

Principal responsibilities

• Delivering essential management information on the function s cost performance as well as projections for the monthly forecast and annual planning cycles. Includes monthly Actuals reporting and month-end readiness activities such as accruals and invoice management, professional fees monitoring and adjustment journal preparation.
• Aligning FTE plans to the future organizational shape and impact of the strategic change agenda. This includes headcount/roles monitoring and reporting in support of the regional/functional COO team s oversight on capacity management and efficiency saves
• Supporting the regional/functional COO in providing management information and data analysis on the function s cost base, including key statistical data metrics on headcount movements, open positions, diversity, span of control and snapshot survey actions amongst others. This also relates to support for governance and MI packs as required for COO, Head of Finance and CFO committees as required
• Ownership of the implementation of the agreed and optimized cost management structure, including but not limited to cost centre management and systems structures, and ownership of corrections to OSPD structures and cost re-classifications, if any
• Support in the organization of Finance team communication and team events such as Townhalls and leadership on-sites/off-sites to help drive team engagement
• Continuously look at ways to simplify the forecast, budgeting and FRP processes that help facilitate a more efficient Group forecasting process. Act as a Catalyst for Change
• Identification of process improvements and measurable efficiencies through centralization and standardization of processes
• Supporting other logistical activities with CRE (Corporate Real Estate) and other teams, including owning the BCP requirements for the COO team and ensuring action across Finance
• Ownership of regular reporting, delivery service or recharging tasks that are required to ensure expected operations continue as expected