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6 Amdocs Business Operations Analyst Jobs
Technical & Business Operations Analyst
1-4 years
Gurgaon / Gurugram
1 vacancy
Technical & Business Operations Analyst
Amdocs
posted 28d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job ID: 194345
Required Travel : Minimal
Managerial - No
Location: India- Gurgaon (Amdocs Site)
Required Travel : Minimal
Managerial - No
Location: India- Gurgaon (Amdocs Site)
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentence
Responsible for providing outstanding technical support to a global customer base.
What will your job look like
- You will serve as the first point of contact for customers seeking technical assistance over the phone, Chat, tickets, and Emails.
- You will perform a complete incident management by doing ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- Liaison with Technical team for issues identified and follow up on the same for quick resolution.
- Identifying priority Tickets and highlighting potential problems, ensuring that targets are met in line with tight key performance indicators.
- You will determine the best solution based on the issue and details provided by customers.
- You will walk the customer through the problem-solving process.
- Contribute to meeting the SLAs and critical metrics as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc.
All you need is...
- Bachelor s degree in Science/IT/Computers or equivalents (Non Engineering Graduate)
- Minimum 1.5 to 4 years of experience in L1/L2 technical support role
- Excellent Communication skills (MANDATORY).
- Candidate should be flexible for 24*7 shifts.
- Service Now or any ticketing tool like Remedy/Helix.
- Careful attention to detail and excellent listening and communications skills being able to share and provide transparent updates
- Work experience with operating system (Linux, UNIX)
- Good to have ITIL certified.
- Good to have experience with any monitoring tools such as Splunk/Nagios / NetCool.
Why you will love this job:
You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
You will have the opportunity to work in a multinational environment for the global market leader in its field.
You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
You will have the opportunity to work in a multinational environment for the global market leader in its field.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Business Operations Analyst roles with real interview advice
What Business Operations Analyst at Amdocs are saying
Business Operations Analyst salary at Amdocs
reported by
21
employees
₹2.9
L/yr - ₹7.5
L/yr
24%
less
than the average Business Operations Analyst Salary in India
View more details
What Amdocs employees are saying about work life
based on 3.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Amdocs Benefits
Submitted by Company
Employee Assistance Program Wellness Volunteer Achieve balance Special moments
Submitted by Employees
View more benefits 
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