Manager - Business Development & Sales

Role & responsibilities

As Manager - Business Development and Sales, you will play a key role in expanding our client base by identifying and engaging with potential customers, understanding their relocation needs, and offering tailored solutions. This role requires excellent communication skills, a proactive sales mindset, and the ability to build relationships with clients to ensure a smooth sales process.

Strategic (Contributory role):
- Identify and maximize revenue enhancement opportunities on aspects of the move process
- Undertake proactive measures to convert potential enquiry into business
- Assist in branding and marketing activities at various forums/industry events

Financial (Direct Ownership):
- Prepare quotations, negotiate and close deals to achieve the revenue targets as per AOP
- Accurately forecast and analyse revenue, profitability, margins, ensure timely and accurate invoicing, and monitor collections

Business Development (Direct Ownership):
- Achieve the sales targets as defined in the annual AOP and ensure business profitability
- Acquire new customers by building relationships and maintaining relationships with existing customers
- Create and manage customer pipelines
- Create sales pitches/proposals for the full range of Relocation services
- Timely follow up on potential clients through sales visits/calls
- Create reports on business development activities, opportunity, conversion ratio and branch sales
- Liaison with the pricing and branch move management teams to ensure customer retention, business continuity and closure of contracts
- Intervene and facilitate resolution in cases of agent escalations

Customer (Direct Ownership):
- Build, sustain and leverage long term relationships with key clients to ensure increase in market share
- Ensure high levels of CSAT scores by delivering high quality, timely services and ensuring customer delight across all interactions.

There could be some level of branch level leadership responsibilities as a part of the role.

Preferred candidate profile

- 8-10 years of relevant experience in development/sales experience in Relocations industry or business development experience from logistics, hospitality industry

- Strong verbal and written communication skills.

- Ability to build rapport and maintain long-term relationships with clients.

- Self-motivated, results-oriented, and able to work independently.

- Strong problem-solving skills and attention to detail.

- Ability to manage multiple tasks and prioritize effectively.