Business Intelligence Lead

Job Description – Business Intelligence Professional (Market Insight)
Job Details Job titleBusiness Intelligence Professional

Why BT?We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Why Business Unit/FunctionGroup Business Services (GBS) is a global operational service unit which allows BT to benefit from the economies of scale and expertise we get from doing things once. It lies at the centre of BT’s transformation; enabling the Customer Facing Units (CFUs) and Corporate Units (CUs) it supports to deliver brilliant customer experience effectively and efficiently. Why this job matters
This role provides actionable insight to various verticles with in BT. The output enables the teams to use the intelligence provided to align their strategy programs accordingly thereby driving revenue to BT.
What I’ll be doing – your accountabilitiesSkills required for the jobKey Accountabilities:

• Working with (often senior) stakeholders to design & deliver highly professional BI solutions using BT standard business intelligence software tools e.g. SQL Python, Qlik, Tableau, MS Office
• Combining technical expertise and domain knowledge to advise and inform consumers of outputs on key trends and actionable insights, so that they may make better informed decisions
• Taking proactive ownership within area of responsibility and consistently introduce new and innovative ways of driving excellence for stakeholders
• At all times, prioritisation of self-serve delivery and end-to-end automation where it is possible to do so
• Taking the lead on ensuring personal skills are up to date and reflective of market trends in this specialised area
• Ensuring all processes, data storage / handling and outputs comply with GDPR, and / or any other applicable compliance laws & regulations

Technical:

• Accomplished developer using one of the market leading visualisation tools e.g. Qlik Sense, Tableau, MS Power BI also SQL
• Expert level ability and corresponding experience developing automated business intelligence solutions in SQL, Qlik Sense, Python, MS Excel and MS PowerPoint – particularly in the realms of dashboards, visualisations, data manipulation and end-to-end automation
• Will have an extensive portfolio of work that demonstrates ability to produce the high quality and aesthetically rich outputs expected within the Marketing domain
• Thorough understanding of developing modern BI solutions (and delivery of self-serve in a business environment), including underlying data source handling and ETL development
• Story-telling with data - Strong communication skills clearly translating complex concepts relating to any subject matter at hand

Other:

†Industry Specific - Knowledge of the tech industry, relating to the Marketing field in particular
†GBS Specific - Understanding of GBS’s business objectives, systems and processes
†Customer Champion – Understands customer needs and challenges, seeks opportunities to create a brilliant customer experience.
†Bold decision maker - Breaks down problems, and makes decisions using analysis, intuition and expertise.
†Solution-focused achiever - Delivers and co-ordinates activities and responds positively to challenges.
• Inspiring communicator - Creates inspiring messages, considering different perspectives and delivering simple communications.
• Change agent - Supports change initiatives locally, adapting quickly and delivering change effectively.
• Collaborative partner - Develops great working relationships with stakeholders, sharing knowledge and collaborating.
Connected Leaders BehavioursExperience you would be expected to have

• Solution Focussed Achiever
• Change Agent
• Customer Champion

Qualifications:

Typically a degree in a related subject, e.g. Digital & Tech Solutions, Data Analytics, Computer Science, ICT

Experience:

• At least 4 years’ experience in comparable roles
• At least 2 to 3 years of experience in SQL, Qlik Sense
• Demonstrable past experience working in the Marketing domain will be a distinct advantage

Other:

• Proven past experience of personally delivering against challenging business objectives
• Clear evidence of strong stakeholder management at multiple levels, including executive level
• A strong and convincing communicator, fluent in the English language
• Must be a self-starter, with a proactive approach to finding solutions to business challenges