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Billing Support Engineer
BrowserStack
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Provide support to customers with respect to billing & refund, assist customers in user management, plan upgrades and downgrades, and vendor onboarding via email, chats & inbound calls.
This role will involve cross-team collaboration between sales and engineering teams wherever required.
Desired experience:
- Excellent command over written & spoken English.
- 1-3 years experience of a similar work environment will be preferred.
- Ability to manage challenging work in a competitive environment
- Strong ability to quickly build a rapport with customers whilst resolving issues and providing the best customer experience.
- Comfortable with rotational shifts and capable of self-managing your time while working remotely.
- We are looking at a quick learner with focused approach since we re a fast-paced organization with both our platform and our growth
- Should be good at coordinating between multiple teams while multi-tasking & being able to project manage the different tasks to enable maximum first call resolutions
- Prior exposure to the Billing & Payment / Service Desk environment would be a plus.
What will you do?
- You will be a part of a team that provides 24*7 support as this roles works round the clock for all BrowserStack global customers
- Address billing, cancellations, invoice generation, refunds, chargebacks & account-related queries.
- Address basic queries related to Browserstack products using KB articles and documentation.
- Routing issues to appropriate sales or engineering teams were required.
- You will look forward to achieving all KPIs and metrics set on an annual basis.
Benefits:
In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:
- Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
- Gratuity as per payment of Gratuity Act, 1972
- Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
- Remote-First work environment that allows our people to work from anywhere in India
- Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience
Employment Type: Full Time, Permanent
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People are getting interviews at BrowserStack through
People are getting interviews through
(based on 30 BrowserStack interviews)
Referral
Job Portal
Company Website
Campus Placement
Recruitment Consultant
24%
23%
17%
13%
3%
20% candidates got the interview through other sources.
High
Confidence
?
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What people at BrowserStack are saying
Support Engineer salary at BrowserStack
reported by
1
employee
with 2
years exp.
₹9
L/yr - ₹11.5
L/yr
56%
more
than the average Support Engineer Salary in India
View more details
What BrowserStack employees are saying about work life
based on 110 employees
Flexible timing
Monday to Friday
No travel
Night Shift
BrowserStack Benefits
View more benefits
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