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Lead Customer Engineer (Re-hire)
BrowserStack
posted 4hr ago
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Flexible timing
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Job Description
As a Customer Engineering Lead you will be part of a growing, high-performing Customer Engineering team that partners with Sales functions to deliver revenue growth. You should be someone who is passionate about technology in all forms and have an excellent understanding of agile software development and testing technologies. You enjoy collaborating with customers and solving real-world customer-facing problems. This is an extremely hands-on position in a typical start-up environment, so we are looking for motivated self-starters who aren t afraid to roll-up their sleeves and work closely with internal and external stakeholders throughout the customers BrowserStack product evaluation process.
You will learn enterprise tech stack, different languages frameworks , Continuous integration tools, building systems for debugging scaling. In this role you will get the opportunity to talk to industry leaders, customer leadership, their Dev / QA / Security, Network teams etc.
Desired experience:
- You must have the skills, knowledge, and experience necessary to meet the expectations of this role with 8-13 years of engineering experience in the B2B SaaS space.
- Client/ Customer interaction experience is a must.
- Strong experience in Selenium API Automation Testing is a must. Mobile testing experience is a plus.
- Prior exposure in Solutions Engineering, Pre-Sales, or Consulting roles with a technical background would be ideal.
- Experience in leading, mentoring and supporting a team is a must.
- Some combination of experience in: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber,NighWatchJS,WDIO); Continuous Integration (CI) tools (Jenkins,Bamboo, TeamCity, Microsoft Azure DevOps); Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls)
- Disciplined self-starter, does whatever it takes in order to succeed
- Ability to work well in a highly dynamic / team environment; excellent communication skills; strong team player
- B.S. degree in Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices
What will you do
- Be the architect and owner for the customer s end-to-end technical evaluation of BrowserStack; deliver on revenue plan with the account team; work as an technical advisor for Fortune 500 companies.
- Work closely with customer stakeholders like the customers Dev, QA, Network,Security, Business teams etc, to resolve technical product queries or technical roadblocks.
- Accountable for leading Customer Engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support, and ongoing customer relationships
- Design and lead comprehensive technical sessions in the sales cycle - mapping out the customer s unique workflows, technical architecture, and organizational goals - leading to a clear understanding of BrowserStack s value proposition in the customer s evaluation; design and conduct comprehensive solution demonstrations
- Participate in devising innovative technical approaches/solutions to enable customers to succeed with BrowserStack.
- You will participate actively with cross-functional product engineering teams, and learn develop on different technologies as per the customer needs. This involves programming, test automation frameworks, CI tools, security, networks, etc.
- Develop a strong understanding of our technology portfolio and the competitive landscape for web apps, mobile apps and visual testing solutions to strategically position the BrowserStack products, based on customers use cases.
- Work as a bridge between Customer and Product Engineering teams, capture technical product requirements and feedback from customers and relay it to the product with relevant market insights to enhance the BrowserStack its Product offerings
- You will lead and mentor team members and coordinate closely with peers
- Lead initiatives to scale the Customer Engineering practice. e.g. streamlining processes and building workflows for efficient external and internal coordination, creating reusable technical or process artifacts, etc.
Opportunities in this Role:
- Tech - Learning about large enterprises tech stack
- Tech - Opportunity to learn about different languages frameworks, Continuous integration tools, etc
- Tech - Building systems for debugging scaling
- Customer - Talking to industry leaders, customer leadership, their Dev / QA / Security, Network teams, etc.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Night Shift
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