SUPPORT ANALYST

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Responsibilities

• Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.
• Research front-to-back office issues and questions pertaining to trade entries, order management, portfolio performance, reporting, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.
• Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.
• Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
• Prioritize multiple client inquiries with different SLAs in a fast-paced environment.
• Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment.
• Escalate issues internally with the appropriate level of urgency to meet client deadlines.

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