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Bristol-Myers Squibb

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4.2

based on 120 Reviews

95 Bristol-Myers Squibb Jobs

Manager - Audio/Video Site Services

BRISTOL-MYERS SQUIBB INDIA PVT.LTD.

4.2

based on 120 Reviews

4-8 years

₹ 16 - 25L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Manager - Audio/Video Site Services

Bristol-Myers Squibb

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Showroom Data Privacy Change Management Clinical Trials Service Delivery Management Oncology

+ 2 more

Job Description

Manager A/V Site Services: Hyderabad, India

Job Description

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Manager A/V Site Services role is responsible for overseeing the daily operations for regional (APAC) meeting room and AV technology support and services. This position will report to the Service Delivery Manager, IT Site Services, APAC and will work closely with Global audio-visual support leadership and service providers who provide daily on-site support for BMS meeting rooms and A/V systems.

The Manager A/V Site Services role will oversee service elements such as incident ticket management, equipment break/fix repair, inventory, and proactive maintenance programs. The Manager A/V Site Services role will oversee support elements such as daily on-site user support in managed A/V meeting rooms and on-demand support for users requiring assistance in self-service meeting rooms.

The Manager A/V Site Services role should possess the business acumen and strategic planning skills to provide sound leadership in a corporate environment. This role may include occasional travel to ensure high levels of effective service delivery.

Additional tasks include:

Outsourced Personnel Management
- Ensure outsourced personnel maintain all required facility and application access. Manage various approval requests for tools and access.
- Work with service provider to maintain personnel performance, based on SLA contractual responsibilities.
- Point of contact for user escalations and quality control activities.

Service Delivery
- Monitor and manage incident ticket service (ServiceNow) queues to ensure accurate and timely resolutions by outsourced service provider.
- Support enterprise roll-out new technology and change management activities at BMS facilities, leading to positive user adoption.
- Partner regularly with other BMS business units (e.g. Facilities, Site Services, and Corporate Communications) on shared projects and services.
- Contribute to voice of the customer activities, surveys, and continuous service improvement strategies.

Strategic
- Maintains regional service metrics and data for equipment inventory, meeting room A/V maintenance and incident/request tickets.
- Works closely with Global Audio-Visual and IT Support leadership to strategically improve and enhance operations delivery and user experience.

Qualifications & Experience

Designation as a CTS recommended
Bachelor s Degree a plus
Deep understanding of meeting room AV technologies and collaboration platforms
Demonstrates initiative, self-motivation and superior organizational / time management skills
ServiceNow, Network, Data room experience are an advantage
Ability to work collaboratively with colleagues, augmented staff, and third-party vendors
Ability to work in a fast-paced, dynamic environment balancing demand
Demonstrated ability to work across a matrixed organizational model

Travel required

Occasional travel may be required for this role.

Why You Should Apply

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Employment Type: Full Time, Permanent

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High Confidence

What people at Bristol-Myers Squibb are saying

3.1

Rating based on 4 Manager reviews

Anonymous · Pharmaceutical & Biotechnology in Hyderabad

Likes

Compensation and benefits are quite good. The health related benefits are better than other employers.

Dislikes

There is no growth and learning as there is no career ladder. Employees in US treats Indians as slave and assign work that is of no visibility to us. They take credit of our work and show it on global portal. For future growth discussions managers comment on the current compensation and says we are paying you better so do what is ass..Read More

Read 4 reviews