Subject Matter Expert

? Job Description:

• ?The candidate must hold an? ITIL certification .

• ?The candidate must also hold a? Six Sigma Black Belt certification .

• ?Successfully implemented ITIL processes in diverse environments, including Applications

• ?Cloud, Infrastructure, and Security domains.

• ?Led multiple process improvement projects using Six Sigma methodologies, achieving

• ?measurable results in efficiency and service quality.

• ?Conducted gap analyses and developed action plans for ITIL adoption across organizations.

• ?Delivered training and mentoring programs to teams on ITIL and Six Sigma principles.

• ?Audited ITIL processes to ensure compliance and optimize performance.