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70 Briskwin IT Solutions Jobs
Lucidworks Fusion platform experts
5-10 years
Hyderabad / Secunderabad
1 vacancy
Lucidworks Fusion platform experts
Briskwin IT Solutions
posted 11hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
? Job Description:
- ?24*7 support team availability specifically for Priority 1 and 2 issues
- ?? ?Lucidworks Fusion platform experts
- ??Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below)
- ?Experts in Incident and Problem management
- ??Quickly gain/develop knowledge of TE implementation of Lucidworks Search platform and associated interfacing systems to support with production issues specific to the search platform
- ?Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues.
?? Non-Core issues should be fixed by this team
?? Core-Issues work with Lucidworks 24*7 support team through Zendesk
- ?Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion).
Employment Type: Full Time, Permanent
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What Briskwin IT Solutions employees are saying about work life
based on 13 employees
Strict timing
Monday to Friday
No travel
Day Shift
Briskwin IT Solutions Benefits
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