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5 BrandMuscle Jobs

Customer Support Associate

0-4 years

Noida

2 vacancies

Customer Support Associate

BrandMuscle

posted 8hr ago

Job Description

Duties/Responsibilities:

  • Answer incoming calls from customers, responding to questions in a prompt and professional manner, ensuring the customer receives the highest level of service.
  • Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.
  • Understand the company's products or services to effectively address client questions and concerns.
  • Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
  • Document calls in the call center database.
  • Follow specific scripts or call flows to ensure accuracy of information provided.
  • Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
  • Attend training sessions and team meetings to enhance skills and knowledge.
  • Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
  • Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
  • Show a willingness to learn new things and adapt to company guidelines and procedures.
  • May perform other administrative duties as assigned.

Required Skills/Abilities:

  • Strong phone and verbal communication skills along with active listening
  • Exceptional communication and interpersonal skills.
  • Empathy and customer-oriented approach.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficient in call center software and technology. Experience with Zendesk is a plus.
  • Strong problem-solving skills to address and resolve customer issues efficiently.
  • Proven track record of reliability

Education and Experience:

  • High school diploma or equivalent.
  • Experience in a customer support role or a related role.
  • Remote-work experience preferred and demonstrated ability to work independently.



Employment Type: Full Time, Permanent

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What people at BrandMuscle are saying

What BrandMuscle employees are saying about work life

based on 86 employees
54%
92%
88%
67%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

BrandMuscle Benefits

Health Insurance
Cafeteria
Free Transport
Work From Home
Team Outings
Job Training +6 more
View more benefits

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