Branch Manager

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that the operations of ICICI Bank are of essential service in nature. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

As a Branch Manager, you are entrusted with the vital responsibility of making ICICI Bank a preferred bank in the micro-market around your branch. In this enterprising role, your responsibilities include serving customers' 360-degree banking needs with impeccable service quality, onboarding new customers, and increasing the wallet share of existing customers. The focus should be on growing the market share across individual, business, and corporate customer segments and ensuring the branch's profitability.

As a branch leader, you would have the opportunity to mentor your team, identify training opportunities, achieve synergies across groups in the bank, and inculcate the philosophy of Fair To Customer, Fair To Bank in every customer engagement. The role also involves managing the branch operations within the guardrails of risk and compliance.

Bankable individuals not just Bankers: We hire from across industries!

We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Branch Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspirations, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to prepare for the role of a Branch Manager. Professionals from across industries are welcome to apply for the position of Branch Manager.

Key Responsibilities

• Growth mindset: Exhibit an entrepreneurial approach in expanding the share in the branch catchment for deposits, loans and fee-based solutions and ensure the profitability of the branch.
• 360-degree customer focus: Undertake a comprehensive 360-degree assessment of  customers needs and guide the team to offer relevant banking solutions. 
• Customer service: Manage key branch relationships and ensure customer request are closed within defined timelines. Closure-orientation and handling of escalations & customer complaints is key in this role.
• Compliance: Ensure risk control and process adherence across all transactions and operations of the branch. Comply with RBI audits, inspections while upholding the branch audit scores.
• Branch administration: As per branch guidelines. Upkeep and maintaining  of the branch. Ensure availability of necessary infrastructure in the branch.

Qualifications & Skills

• Educational Qualification: MBA/CAs/Graduates or Post Graduates, with minimum of 8-15 years of experience in sales and relationship management from any industry can apply.
• Growth Driver: Ability to evaluate the growth opportunities and execute sales expansion initiatives.
• Analytical Skills: Ability to evaluate/review and identify trends in local market and team performance.
• Team Building: Tenacity to build, coach, manage teams and induct new joinees.
• Customer Centricity: Willingness to go the extra mile in creating experiences, which lead to customer delight.

About the Business Group

ICICI Banks Retail Banking Group serves customer segments: individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With more than 6,500 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and institutional solutions.

The branch is a crucial customer service delivery point in a micro market. The branch offers 360-degree solutions to customers catering to different segments. ICICI Bank has market leadership in digital solutions. Digital solutions, along with the physical branch presence, serve as a unique value proposition to our customers.

Locations: Gangtok, Siliguri, Jalpaiguri, Maldah, Agartala, Shillong, Bongaigaon, Goalpara, Silchar