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74 BPO Non Voice Jobs in Navi Mumbai

Trust & Safety New Associate

Accenture Solutions Pvt Ltd

3.8

based on 56.6k Reviews

0-1 years

Navi Mumbai

Trust & Safety New Associate

Accenture

posted 6d ago

Job Role Insights

Key skills for the job

Digital Marketing Content Moderation Finance Customer Service Proof Reading Social Media Marketing

+ 7 more

Job Description

Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

Language - Ability:English(International) - Expert

What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

What are we looking for?

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Strong coping, emotional resilience, and stress-management skills

Excellent comprehension, communication, and (English) skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Deep familiarity and passion for the internet, internet platforms, and internet culture

High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Ability to work well individually and as part of a team

Ability to work differing rotations/shifts and non-standard work hours

Flexibility in meeting changing business needs in a fast-paced environment

Commitment to quality, efficiency, and effectiveness

Previous business process outsourcing, customer service, or content moderation experience is a plus

e.g., over 18 years of age

shift timings/requirements to work weekends and holidays

Roles and Responsibilities:

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Serve as an advocate for the user community

Participate in process improvement initiatives that improve quality and efficiency of work

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture new Associate roles with real interview advice

What people at Accenture are saying

4.2

Rating based on 86 new Associate reviews

Anonymous · IT & Information Security in Hyderabad / Secunderabad

Likes

Leaning and growing

Salary - Excellent

+6 more

Dislikes

Nothing, All good.

Read 86 new Associate reviews

new Associate salary at Accenture

reported by 671 employees

Unlock

₹1 L/yr - ₹4.8 L/yr

6% more than the average new Associate Salary in India

View more details

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