Export administrator

Grade I Responsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customers needs and expectations.

Entity:

Finance

Job Family Group:

Business Support Group

JOB PURPOSE:
The purpose of the role is to assure the export deliveries to the countries in scope for packed goods.
Focus is mainly on primary distribution (IUS) and third party export customers (secondary distribution). This covers order entry and order processing in SAP, availability checks and allocation in coordination with Planning and Demand Managers, delivery planning and scheduling with the warehouse, freight forwarders and customers after the shipment.
Further the preparation of the necessary export documents, invoicing and all correspondence with the customer.
Solving daily logistic issues (e.g. claims, customer requirements) with the warehouse, forwarders and plant is part of the Export Admin role.
Export administrators are required to have a broad understanding of Customer Service processes to enable a high percentage of first contact resolution and will continually handle customer expectations through various contact channels.

KEY ACCOUNTABILITIES:
Coordinate transportation and S & H daily operations taking into account capacity constraints and business priorities.
Ensure and follow-up BP HSSE rules and policies are aligned with for all S & H and transportation activities
Provide excellent Customer Service in order to continuously improve relationships with customers.
Support Distribution/Logistics Manager in auditing activities as required.
Work closely with logistics providers and customers to lead logistics queries and complaints
Maintain freight costing data in SAP in order to ensure an accurate estimation of logistics providers invoices.

PREVIOUS EXPERIENCE:
Relevant educational background or equivalent experience
Proven experience in export operations/management and customs (2years +).
Excellent knowledge of Incoterms.
Extensive knowledge of all documents related to International Trade (B/L, EUR1, COO, customs documents).
Legal knowledge of customs, ADR and Excise goods.
Base knowledge of P2P and Freight Costing processes.
Knowledge of Atlas is an advantage.
German/ Dutch Language Knowledge is an advantage.
Intermediate level of the English language, both oral and written. Fluent in local language.
Active listening skills.
Able to meet deadlines through good time management and allocation of priorities.
Good balance of general customer service skills and knowledge of the distribution industry.
Strong service orientation - demonstrating the ability to set and maintain high standards of customer service, actively looking for ways to satisfy the customer.
Excellent team member encouraging and respecting the contribution of others and proactively sharing information and ideas.
Strong interpersonal skills with an awareness of different cultures within the customer base, team and organization
Must demonstrate a strong understanding of customers needs / behaviours
Excellent written/oral communication skills and ability to build effective working relationships
Strong problem solving skills
Highly motivated
Experience using SAP and/or Siebel and MS Office application

KEY COMPETENCIES:
Basic understanding of tax and legal logistics regulations
Basic understanding of financials and commercial acumen - understanding the impact of decisions on transport costs, such as mode of transport, capacity utilisation.
Basic understanding of written contracts
Ensures standard document control policy and procedures are adhered to in handling and managing all inbound documentation
Drives export order management and fulfilment process to ensure products are delivered to the customers with proper documentation in a timely manner
Regularly tracks and resolves outstanding issues and introduces continuous improvements measures
Manages complex customer queries and is able to provide resolution for most issues
Addresses and resolves high-risk, high-profile customer and/or vendor issues
Identifies short term workarounds for significant issues, allowing immediate operational priorities to be delivered
Uses customer knowledge to anticipate and follow up on potential and existing customer concerns and finds
solutions to proactively resolve/prevent them
Drives cross-functional collaboration to ensure consistent and high quality customer service at all times
Is aware of the compliance requirements associated with various types of non-financial risks and applies
within own area of work Uses preventive risk assessment and analysis procedures to track and report potential risks/non-compliance.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.