HR IT: SAP SAP Successfactors (PMGM, Compensation): Team Member

Handle and resolve 2nd level incidents/tickets in the Service Management Tool (BMC Remedy SMT), based on priority and quality for the SAP Success factors (PMGM, Compensation) support Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subject-matter experts where escalation is needed. Collaborate with Global Application Support Specialist, IT developers and other support teams. Contact with the technical team for any alignments, issues, case/incidents creations, SLA follow-up. Coordinate with other 1st level groups for consultation hours, best practices etc. Preparation of technical documentation and updating for Troubleshooting and 1st level. Preparation of training materials, provide training sessions whenever required. Supporting the onboarding of new team members Analysis and coordination or release management (new releases, features and enhancements) Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc. Creating and maintaining tracking files Maintenance of test data & test users, system cleaning activities Content creation and managing application related community and docupedia Continuous process improvement, collaborations, and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc. Acquire and build-up knowledge of dependent applications or systems. Support any Ad-hoc activities or new work-packages. Project Support (if necessary for any roll out activities) Supporting project managers in Lisbon & Germany for the further rollouts in the countries Preparation of pre-roll out activities including change and communication management Qualifications

Any graduation Two year or more experience with SAP Success factors (PMGM, Compensation) .Ability to work in multiple time zones Logical, structured, proactive approach to IT solutions Service mindset: empathy, patience and