Asst. Manager / Dy. Manager - Customer Project Manager

-Customer zero km handling from reporting to QC closure

-Customer warranty claims handling from reporting to QC closure8D Problem solving as part of RCA for complaints

- Customer quality indices monitoring and improvement plan

- Quality improvement projects for Misson perfect quality strategy implementation

- Communication with customer , SQW and Plant and management related to customer complaints

- Customer satisfaction through timely response and close looping

- Internal communicating quality alerts and implementation of stop sign at the plant

- Monthgly tracking and update of customer score cards and preseting to management internally in case critical issues

- Participating NPD related line walks/PHA and providing the LL from similar products proactively

- Maintaining and regular update of customer complaint (0km/field) database

- Supporting the internal (C/AU, AUD, IQA) and external customer audits (System audits, event based audits)

Qualifications

-Bacholor of Electrical/Electronics Engineering.

- 4-5 years of experience in quality management, customer complaint handling and interfacing the customers
- Experience in manufacturing if any is preferable
- Working in Tier 1 supplier in automotive domain