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21 Bold Business Jobs
Customer Service Coordinator
Bold Business
posted 14hr ago
Job Role Insights
Key skills for the job
Job Description
We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. This role plays a key part in ensuring smooth order fulfillment by supporting sales, project management, and accounting teams . The successful candidate will be responsible for processing and tracking orders, coordinating with vendors, and maintaining clear communication with both internal teams and clients .
This position requires strong communication and interpersonal skills , as it involves regular interaction with clients, manufacturers, and internal departments . The ideal candidate thrives in fast-paced environments , has excellent project management and organizational skills , and can effectively meet deadlines while managing multiple tasks .
Key Responsibilities:
- Process, track, and bill customer orders with accuracy and efficiency.
- Assist in preparing product specifications, pricing research, and vendor discussions .
- Submit and manage new customer and vendor forms for approval.
- Support the development of client proposals as needed.
- Verify and manage manufacturer orders , ensuring accuracy in details and specifications.
- Utilize NetSuite or similar software to manage order processing and documentation.
- Work with Project Spec and Cap Worksheets (or similar tools) to create and review product specifications.
- Follow up on order status, delivery schedules, and issue resolution to ensure smooth operations.
- Maintain and update the order tracking system , providing regular reports.
- Coordinate and confirm deliveries and installations with warehouses and client representatives.
- Track warehouse receiving of products and ensure proper documentation.
- Ensure client satisfaction by assisting with final approvals and addressing any concerns.
- Process invoices and maintain well-organized project files .
- Participate in team meetings and company initiatives .
- Perform other related duties as assigned.
Qualifications:
- Excellent English communication skills both verbal and written.
- Strong interpersonal skills ability to interact effectively with clients and internal teams.
- Highly organized with strong project management skills able to manage multiple tasks efficiently.
- Tech-oriented and comfortable with technology must quickly adapt to various software tools.
- Experience with NetSuite or similar software is required.
- Basic understanding of Project Spec and familiarity with Cap Worksheets or similar tools .
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) .
- Ability to meet deadlines and work efficiently under pressure .
- Prior experience in customer service, order processing, or a similar role is preferred.
- Must have a personal PC/laptop and a stable internet connection (minimum 20 Mbps download & upload speed).
Employment Type: Full Time, Permanent
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