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BNY

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4.0

based on 3.8k Reviews

466 BNY Jobs

Associate, Client Service II

BNY Mellon International Operations (India)

4.0

based on 3.8k Reviews

1-4 years

₹ 2 - 15L/yr (AmbitionBox estimate)

Pune

1 vacancy

Associate, Client Service II

BNY

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Client Servicing Financial Services CCTV Monitoring Capital Markets Bloomberg

+ 4 more

Job Description

Review systemic reminders from tickler management tool.
Act upon ticklers/reminders generated via systems used. Actions include but not limited to:
- Performing both mandatory and optional client calls.
- Reviewing reserve funds to ensure required balance is maintained.
- Receipt of funds, disbursement of funds, transfer of funds.
- Sending reminders to clients for compliance items such as:
  - Financial statements and budgets
  - Company certifications and other related documents.
  - Rebate/Arbitrage Calculations.
Identify and act on fiduciary items that include:
- EMMA- Trustees are required to post financial statements and other legal notices of significant events on EMMA (Electronic Municipal Market Access).
- Taxes - Reminders to pay taxes for clients or receive payments from clients for future payments.
- TIRA - Annual notices must be sent to bondholders of corporate deals informing them of any conflicts/problems.
- Reports Outgoing - Trustees are required to send reports to clients or bondholders as required in the legal documents.
Follow up with clients on non -receipt of above items.
Ensure to perform timely and accurate tickler maintenance.
Updating aged ticklers with comments on action taken.
Release ticklers once the action is completed.
Meet deliverables to ensure consistent green KRIs.
Working co-operatively and inclusively in a team environment to achieve shared objectives.
Providing clients with high quality operational support.
Ensuring that good client relations are maintained, and inquiries are researched and resolved efficiently.
Navigating internal resources to resolve moderately complex external client s day-to-day issues.
Monitoring client inquiries, resolving non-routine issues and escalating complex/risk issues to the appropriate leader, as and when needed.
Participating in internal activities and initiatives designed to identify process improvements to enhance the external client experience.
Documentation of any client communication.
Good communication skills to deliver high quality service to external clients.
Applying problem-solving skills, experience and judgement to analyze information.
Preparedness to take on back-up functions.

To be successful in this role, we re seeking the following :

A minimum bachelor s degree or the equivalent combination of education is required.
Minimum 5+ years of prior experience in operations (Corporate Trust, Client facing, Governance or Derivatives functions).
A candidate who has experience with reviewing client governing documents, such as trust indentures, escrow agreements, investment agreements, financial statements, loan agreements, legal documents, etc. would be a good fit for this role.
Skill Requirements:
- Knowledge of Fixed-Income Securities markets, Money market, Derivatives and Capital Market.
- Knowledge of the Custody Life Cycle.
- Strong in reviewing client governing documents and interpreting the same.
Technical Proficiency:
- Good knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
Client Communication:
- Strong oral and written, fluency in English language is a must.
- Problem-solving orientation.
- Client-focused.
- Efficient.
- Proactive.
- De-escalating (as required).
Self-Management:
Efficient, structured, independent and autonomous working.
Knowledge about systems, their logic and interaction.
Responsible time management.
Adherence to the internal control, reporting and compliance guidelines.
Always ready to take on special tasks (if required).