Associate, Client Service II

Associate, Client Service
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We re seeking a future team member for the role of Associate, Client Service II join our Treasury Services Client Services team. This role is located in Pune, MH - HYBRID.

In this role, you ll make an impact in the following ways:

• Familiarization with all standard & Client Service tools/systems required
• Standard BNY BK Learnings (mandatory & required) completed by appropriate deadlines
• Basic understanding of core TS product suite and associated operational flows
• Knowledge & Comprehension of Treasury Service/Global Client Service (GCS) policies & procedures (inc. Risk Framework)
• Act as client service point of contact for daily inquiries, ensuring timely response adhering to service level expectations
• Adhering to BNY s conduct and behaviors expectations, providing exceptional client experience & professional communication
• Responsible for meeting productivity targets acting as a L1 immediate support
• Identify & escalate appropriately to Senior CSO/Service Director, matters requiring immediate attention
• Utilize speak-up culture to identify and raise ideas to management areas of opportunities for improvement (transformation)
• Meet Associate CSO target objectives & grade level certifications (performance, behavior, productivity & risk); achieve training journey requirements
• As growth in levels occurs, expectations will be expanded

To be successful in this role, we re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred

At BNY, our culture speaks for itself. Here s a few of our awards:

• America s Most Innovative Companies, Fortune, 2024
• World s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
• Most Just Companies , Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.