Vice President, Client Service I

Vice President, Client Service I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world s financial system we touch nearly 20% of the world s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We re seeking a future team member for the role of Vice President, Client Service I join our Treasury Services Client Services team. This role is located in Pune, MH - HYBRID.

In this role, you ll make an impact in the following ways:

• End to End holistic knowledge & understanding of Treasury Products (TS) (core & unique), operational flows & technology infrastructure, acting as a Subject Matter Expert across multiple segments
• L2 escalation point for Client Service team; participate & engage Segment Manager and/or Service director as appropriate on incidents & escalations
• Ability to represent department on internal stakeholder calls and act as the OIC for Segment heads
• Enhance & maintain robust relationships with key stakeholders (internally & externally)
• Manage overall health of segment/sub-segment queues; ensuring timely handling, re-aligning capacity, etc.
• Coach & Develop Client Service Officers (CSO)
• Responsible for maintaining quality assurance oversight
• Foster a culture of open communication, driving people engagement (i.e. positive moral) & raising concerns as needed
• Embed lean thought processes throughout the team while driving meaningful process improvements
• Meet Senior CSO target objectives (performance, behavior, productivity & risk); achieve training journey requirements

To be successful in this role, we re seeking the following:

• Bachelors degree or the equivalent combination of education and experience (Banking/Financial) is required
• 3-5 years of total work experience preferred. Experience in an operational area and/or client services preferred
• Self-motivated with client focus centricity and lean thought process
• Strong communication skills; written, verbal and effective listening skills
• Ability to be cross-fungible and multitask under pressure
• Able to adapt to changing environment and business needs

At BNY, our culture speaks for itself. Here s a few of our awards:

• America s Most Innovative Companies, Fortune, 2024
• World s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
• Most Just Companies , Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.