Electronic Client Services

Role & responsibilities

As an Electronic Client Solutions Specialist, you will join a passionate team of eFX professionals whose performance is critical to the success of mission of digitization.

• Subject Matter Expert for company's electronic products including our award winning trading platform (Cortex FX) and provide 1st class support for our electronic client base.
• Primary point of contact between BNPP, Clients and Vendors, managing all new and existing relationships and driving successful integrations with the company's own product suite (FX, Rates, Credit, Commodity Derivatives )
• Manage platform incidents and effectively coordinate support and resolution while owning client communications.
• Proactively monitor the status of electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times.
• Build and maintain strong relationships with internal teams (Sales, Trading, Trading Assistants IT, Credit, Legal) to provide swift resolution of time critical issues (e.g. offmarket trades, timeouts)
• Provide client feedback and enhancement requests to Product Management and assist with the introduction of new functionality and products onto e-commerce platforms

• Facilitate prospect and client demos serving as a subject matter expert on product features answering technical questions.

• Develop partnerships and maintain strong relationships with various departments, including Sales and Trading teams, Management groups, Client Development, Research, and IT teams.

Preferred candidate profile

Understanding of complex client workflows and trade life cycles to ensure a successful and smooth platform and product GoLive

• Ideally, knowledge of the FIX protocol (including STP solutions), troubleshooting complex technical issues and pricing queries.

• Ideally, understanding and experience of electronic trading platforms, liquidity management and pricing architecture.

• Excellent communication skills in order to operate across multiple departments’ stakeholders • Experience managing and implementing controls and audit processes

• Out-of-the box thinker with a proactive and willingness to learn Specific Qualifications (if required)

• 2 - 5 years of relevant experience working

• Bachelor’s degree or Master’s degree in Finance, Business, Technical or similar related field

• Solid experience working in a multi-cultural team and with internal clients.

• Understanding of Global Markets and a Commercial mindset

• Very strong communication & presentation skills both verbal and written

• Strong experience in Project management

• Strong analytical and interpersonal skills

• Strong organizational skills, very strong attention to detail and ability to adhere to deadlines

• Global Markets products / processes / systems business knowledge

• Excellent knowledge of MS office suite; VBA macros are advantage

• Knowledge of BNPP systems would be a plus

• Client facing experience in the financial or technology industry • Proficiency in e-trading products and solutions preferably in FX, Rates & Credit business lines