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Senior Support Engineer2 - WMS/Warehouse Management System
5-9 years
₹ 11 - 21.5L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Senior Support Engineer2 - WMS/Warehouse Management System
Blue Yonder
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of the Best Places to Work .
- Seeking an astute individual who can provide an excellent customer experience and solution support to Blue Yonder Customers with innovative/proactive approach and customer value creation Delivers excellent customer experience by resolving customer issues mostly of high complexity.
- Demonstrates high technical expertise as required to support Blue Yonder solution.
- Owns customer solution. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness.
- The team currently comprises of 120+ global associates across US, Mexico, India, Australia, and UK and is expected to grow rapidly.
- Software: Blue Yonder Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL
- Cloud Architecture : MS Azure fundamental
- Programming language: Java, C
- Provides technical support during a customer s product implementation and go-liveperiods.
- Understands business features and functionality to be provided by the product.
- Works in a cross-functional capacity to support quality design, development and testing.
- Should be able to investigate all angles and identifies the root cause to solve a variety of problems. Proactively evaluates and promotes the same outlook in the team
- Proactively strives to add value to the service delivered keeping in mind the underlying customer s needs. Is aware of the financial implications of his/her actions and act appropriately
- Is aware of the potential of his team and supports team to develop new skills. Resolves conflicts effectively and delegates effectively.
- Plans and co-ordinates routine activities and does contingency planning.
- Liaisons and networks with stakeholders outside the immediate team to facilitate team or business objectives. Encourages an atmosphere where teamwork thrives
- Willing to learn new things and take on challenges provided with positive outlook. Look forward for every new opportunity as learning opportunity
- 5+ years of Excellent customer experience and solution support to Blue Yonder Customers with innovative approach:
- Delivers excellent customer experience by driving resolution customer issues mostly of high complexity and criticality including non-functional / performance related issues.
- Provides direction and inputs for Root Cause analysis and proposes prevention ideas
- Guides/assists team members to resolve medium complexity issues
- Own a Tier 1 customer solution at a minimum. Positively collaborates with TAM and supports consumption/adoption improvement plans.
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and proactiveness
- Early engagement in tier 1 customers implementation projects to gain good understanding of customer business process, solution and architecture and to ensure seamless transition into Operate phase through phased go-lives. Owns implementation of high service quality through continuous improvements in the operational processes Associates may be expected to provide Out of Office (OOH) support to facilitate the Company s 24x7 customer support in line with the terms defined in the contract of employment and country legislation
- Associates may be expected to work in shifts to facilitate the Company s 24x7 customer support in line with the terms defined in the contract of employment and country legislation.
Employment Type: Full Time, Permanent
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Rating based on 3 Senior Support Engineer
reviews
Anonymous · Customer Success
in Bangalore / Bengaluru, Karnataka
Will get a chance to learn
1.work life balance is a joke 2. Culture is bad 3. Less hike and bonus for last 3 years
Read 3 reviewsSenior Support Engineer salary at Blue Yonder
What Blue Yonder employees are saying about work life
Blue Yonder Benefits
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