ShopDeck - Onboarding Head (2-6 yrs)

Onboarding Head

Role Charter:

Depending on the function, the role is to identify problem statements specific to the function, design solutions, and drive end-to-end execution, while managing existing processes and team structure.

The following are only a few function-specific problems:

- Lead a team of 15 onboarding members and 10 members of support functions

- Design & bring efficiency in all internal processes, and automate processes through internal salesforce CRM

- Reduce post sale drop-off

- Scale Onboarding experience quality and quantity of the client

- Drive Efficiency with the inside sales team to reduce CAC

- Drive hiring projects Liaison with the Post onboarding teams to problem solve and increase Seller Lifetime KPI's.

- Report to the head of the function

Key competencies & Skill-sets:

- Strong analytical problem-solving ability

- Thinking 1st principles

- Ability to work with a team to identify problems, design & implement solutions

- Design & model solutions, evaluate prioritisation & trade-offs

- Work cross-functionally across the organisation to drive projects

- Ability to lead teams & get the best out of them

- High ownership mindset

- The DNA of getting hands dirty, talk to customers to drive real insights and solutions

Location: Work from Office, Bangalore

Ideal Fit:

- At Least 2 years of experience in Acquisition / Post Sales / Category Teams of marketplaces (amazon, flipkart, myntra etc)

- If non-marketplace background, then the strong experience in heading Acquisition/sales teams

- Experience in handling big teams and driving targets

- Has worked collaboratively with cross-functional teams

- Strong experience in client interfacing, and solving their problems directly

- Strong interpersonal skills