Technical Service Engineer - Marine

Job Purpose:

• To plan, organise and deliver a differentiated level of technical service to customers and target prospects consistent with the GME technical offer and in support of sector strategies.
• Coordinates the activities of a technical services team, under the guidance of the Regional/Area Technical Services Manager, in order to effectively deliver a differentiated level of technical service to GME.
• Supports the technical and sales teams on SmartGains methodology and measurement.
• Consultant to Castrols high value customers as the one stop shop for their complex lubricant questions and applications needs.
• Providing SmartGains insights and opportunities from Used oil analysis results.
• Skillful knowledge of the relevant technical services offers within the TSE’s remit of Marine or Energy, and aligned with any specialization in the areas of New builds, SP&D & Subsea, or any combination of those as defined by the Regional Technical Services Manager.

Key Accountabilities:

• Prepare and maintain up to date a Schedule of recommended lubricants for customer assets using available online tools (GST) in order to establish optimised machinery lubricant portfolio. Make appropriate recommendations regarding the use of products in Shipping or Oil & Gas applications aligned with Marine and Energy Technical Databases.  Ensure that all product and service offers are appropriate for the application.
• Responding to customers’ (and sales/customer service) technical queries on product, application, operational conditions and ensure customer satisfaction. Provide support for technical claims and complaints.
• Conduct basic technical solving. (in close co-operation with Product Managers) and make appropriate recommendations for the benefit of the customer, and our company's image and reputation.
• Administer a central used oil analysis program for those assets where required and utilize the data to create SmartGains recommendations directly with customer and account manager.  
• Establish and maintain strong technical relationships with customers, key regional OEMs, and stakeholders within the wider BP group (BP Exploration & Production, Shipping) and the Lubricants organization.
• Clearly demonstrate the differentiated value of the GME offer (products and services) to customers and target prospects through the SmartGains framework.
• Accountable to generate and communicate sales leads to the sales and business development functions through demonstrating existing strong technical relationships, bringing value playback and trade-up opportunities from SmartGains insights. Supporting sales teams in developing clear understanding technical needs and potential differentiation for target prospects.
• Coordinating and conducting visit within HSSE guidelines and after appropriate training to ships, offshore assets, and yards for inspection, lubrication surveys, change-over visits etc.
• Relevant central technical databases are maintained and updated on a regular basis with insights and data from the region.

Key Requirements:

• Degree/Diploma/ in Marine/Mechanical Engineering, machinery maintenance, plant & asset reliability or adjacent field with proven experience.
• A minimum of 3 years offshore industry experience or a minimum 3 years of sailing experience as a Class 2 Engineer and above or Marine, Oil & Gas industry or Power gen industry engineering experience including both equipment maintenance and reliability experience.
• Theoretical and practical experience of the main rotating machinery as operated by offshore companies.
• Condition based maintenance experience

Skills & Proficiencies:

• Ability to develop, maintain and build new relationships with customers, OEMs and Industry bodies
• Demonstrates resources and own networks to achieve goals and objectives
• Understanding of shipping, oil & gas market and global dynamics, trends, regulatory environment desirable
• Proven abilities of dealing with and influencing multiple internal and external customers both within and outside the organization is crucial for success in this role
• Hands-on experience with diagnostic tools and solving.
• Clear and customer-friendly communication skills.

Travel Requirement:

Up to 25% travel should be expected with this role

Skills:

Customer Satisfaction, Customer Service, Equipment Maintenance, Influencing, Marine engines, Shipping, Technical Services, Technical Troubleshooting, Troubleshooting

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country