Customer Success Specialist

Job Title: Customer success specialist
Experience : 1- 4 Years

About company
Bitapps India PVT LTD are a team of software professionals committed to building cutting-edge
products and solutions in an agile and iterative development model. We are set up to deliver
results that provide value and are affordable for small businesses. Our management consultants
provide advisory services in Information Technology determining strategic direction, best
practices, and road maps for IT transformation keeping you ahead of the industry trends. Our
technology consultants provide technical and competitive intelligence in Mobile &Enterprise
Software applications.

Job Description:
We're seeking a detail-oriented Customer Success Specialist to join our company. In this role,
you'll handle customer inquiries via our client ERP system and Freshdesk platform. Your
responsibilities include managing a high volume of tickets, communicating with customers all
over Europe, coordinating design changes with our in-house team, and meeting key performance
indicators (KPIs).

Responsibilities:
• Respond promptly to customer inquiries and tickets.
• Communicate with customers via written channels, using our translating tool to support
multiple languages.
• Address questions regarding products, production times, and personalization techniques.
• Coordinate design changes with our in-house team to meet customer specifications.
• Ensure timely resolution of customer issues and maintain a high level of satisfaction.
• Meet key performance indicators (KPIs) related to the number of tickets handled and
response times.

Qualifications:
• Previous experience in customer support or a related field.
• Excellent written communication skills in English
• Proficiency in using customer support platforms and ticketing system
• Strong attention to detail and problem-solving abilities.
• Ability to manage a high volume of tickets efficiently.