Sr Engineer-Cloud & Infra Engg

Responsibilities:

• Provide support for multiple Windows platforms in both physical and virtual environments.
• Manage the entire lifecycle of global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Create and maintain support documents to ensure high-quality delivery of End User Computing services.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
• Provide last-tier support for operations and support teams, including root cause analysis and preventative analysis.
• Drive to deliver technology and products in the roadmap on schedule, and with the highest quality.
• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team, focusing on Endpoint Security Protection and application management.
• Partner with engineering teams to develop solutions.
• Manage Azure Virtual Desktop (AVD) environment, including creating images, deploying VMs, and monitoring VM performance.
• Develop automated solutions for deploying software packages, application patches/updates, and workstation images.
• Engineer and support multiple Windows desktop images.
• Monitor and address alerts from desktops using CyberArk.
• Manage and support PXE environment - 1E products.
• Provide level 3 support for escalated end-user issues.
• Manage Microsoft and 3rd party patch deployments.
• Package, test, and deploy new applications as needed.
• Maintain and expand the existing Knowledge Base.
• Administrate and troubleshoot Microsoft Auto Pilot deployments.
• Work with Microsoft Intune for Windows Device Management (device configuration, policies, etc.).

Technical Qualifications:

• Minimum of 5 years of hands-on experience working with Azure Virtual Desktops.
• Minimum of 5 years of experience as a System Engineer.
• Working knowledge of Microsoft Azure, FsLogix, GPO, Active Directory, and PowerShell.
• Experience with day-to-day System Engineer operations and escalations support.
• Experience developing and testing software packages using InstallShield or equivalent.
• Skills managing a VDI environment (Azure Virtual Desktop preferred).
• Experience in software development life cycle methods and current technologies.
• Expert with SCCM administration, patch management, imaging, scripting, MSI, packaging, and automation.
• Expert in administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
• Expert in patch management, including BIOS and firmware updates, service pack upgrades, and application-based updates.
• Scripting experience is considered a plus (batch, SQL, PowerShell, VBScript).
• Working knowledge of the ITIL framework.
• Expert in endpoint protection engineering.
• Experience with Windows 10/11, Active Directory structure, and managing group policies.