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Site Reliability Engineer
Birdeye
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
Experience - 1 to 2 Years
These positions will require working in shifts to cater US timings. Shifts may rotate weekly or fortnightly as
per need or team dynamics. A likely good match would be who is already working shifts.
Responsibilities
- Monitor site reliability and performance using existing monitoring systems. Improving monitoring for better efficiency.
- Fix/troubleshoot site down issues and prepare RCA
- Participate in 24x7 rotation and actively work on daily operation tasks.
- Scale ec2 and kubernetes based infra according to the traffic pattern
- Continuously improve the quality of our infrastructure
- Document system design and procedures for the production incidents
- Working with DevOps in improving automation tools/Terraform state / Ansible playbooks
- You will be responsible for the application and all aspects of it in production including the user experience
- Work reciprocally with developers in supporting new features, services, releases, and become an authority in our services
requirements
- Bachelor s degree in Computer Science or equivalent
- Experience in public cloud like AWS / Google cloud / Azure
- Experience with Kubernetes and helm
- Experience with log sniffer tools like ELK/Graylog
- Curiosity and eagerness to learn and adapt to new tools, mostly around kubernetes ecosystem
- Experience with monitoring systems like Newrelic, DataDog, Coralogix, Zabbix , Prometheus AWS cloud watch
- Similar past industry experience with 24x7 monitoring production environment with Kubernetes and Linux majorly.
Added advantages:
- Exposure to work with a global teach team on a highly available multi-cloud SaaS application.
- Exposure to containerization
Why you'll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.
Employment Type: Full Time, Permanent
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What people at Birdeye are saying
Site Reliability Engineer salary at Birdeye
reported by
3
employees
₹8
L/yr - ₹17.4
L/yr
18%
less
than the average Site Reliability Engineer Salary in India
View more details
What Birdeye employees are saying about work life
based on 99 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
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