Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Birdeye

Compare

3.8

based on 145 Reviews

57 Birdeye Jobs

Associate Director , Product Management

BirdEye

3.8

based on 145 Reviews

10-20 years

Gurgaon / Gurugram

1 vacancy

Associate Director , Product Management

Birdeye

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Salesforce Social Media Marketing Project Management Product Management Market Research

+ 4 more

Job Description

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What Youll Do:

Are you a technical product leader passionate to build innovative products for a fast paced growing startup?

We re looking for an exceptional individual to join Birdeye as an Associate Director, Product Management and drive innovation in the customer experience for local businesses for the global markets. Birdeye s platform is a cloud-based application used by businesses across SMB and Enterprise segments. We are looking for a very sharp, ambitious, self-directed Product Management Leader to lead and build our next generation platform..

Job Responsibilities:

You will define, execute, and deliver applications and services based product roadmap that adds great value to Birdeye customers.
You will participate in developing the strategy and vision for the line of business, and lead product roadmaps and features based on overall product strategy and business goals.
Ownership of the product: oversee and manage the product on daily basis
Strong experience in product management in a SaaS-based business
Understand and communicate accurately the product launches and features to all stakeholders
Define and conduct market research to gain a better understanding of user behavior and competition.
Gather information and data from multiple sources (consumer research, competitive analysis, reviews), develop insights and translate findings into actionable insights
Provide analytics-based insights to help iterate on the product to make it more useful to customers
Proactively identify and resolve strategic issues that may impair the team s ability to meet strategic, financial, and technical goals
Work with various teams including engineering, design, marketing, sales and support etc. to build strong product and implement the customer feedback

requirements

10+ years of overall experience in Product Management, with 6+ years SaaS Product Management experience
Preferably with experience with Conversational AI, messaging, webchat , communication products
Preferably with background in customer engagement / customer experience SaaS offerings
Demonstrated success and track record in enterprise SaaS products
Have experience brining AI, ML, GenAI based products and features to market
This role is inherently cross-functional -- you will work closely with engineering, design, sales, support and executive teams to bring features to market and develop and grow new business opportunities for Birdeye.
A successful candidate will be highly analytical, great communicator, able to work extremely effectively in a matrix organization.
Strong experience in product management in a SaaS-based business
Good experience interfacing customers and defining requirements, driving product vision, manage product backlog or handling significant budget for product roadmap
Track record of successful system implementations utilizing multiple project management methodologies, tools, and techniques.
Entrepreneurial spirit with track record for delivering results in a fast-moving environment
Excellent written and verbal communication skills

Why Birdeye?

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate Director roles with real interview advice

What people at Birdeye are saying

Associate Director salary at Birdeye

reported by 1 employee with 12 years exp.

₹83.1 L/yr - ₹91.9 L/yr

130% more than the average Associate Director Salary in India

View more details

What Birdeye employees are saying about work life

based on 145 employees

69%

99%

98%

61%

Flexible timing

Monday to Friday

No travel

Night Shift

View more insights

Compare Birdeye with

Freshworks

3.5

Compare

Zoho

4.3

Compare

Happiest Minds Technologies

3.7

Compare

LTIMindtree

3.8

Compare

TCS

3.7

Compare

Wipro

3.7

Compare

Infosys

3.6

Compare

Tech Mahindra

3.5

Compare

HCLTech

3.5

Compare

Echobooom Management & Entrepreneurial Solutions

3.6

Compare

Franchise India Brands

2.1

Compare

Cheil India

3.1

Compare

VSynergize Outsourcing

3.4

Compare

Adonmo

3.8

Compare

Advids

3.5

Compare

Khushi Advertising Ideas Private Limited

4.6

Compare

Hansa Direct

3.6

Compare

SRV Media

3.3

Compare

Cognus Technology

2.7

Compare

Hansa Cequity

3.1

Compare

Similar Jobs for you

Director Product Management at Birdeye Australia

Gurgaon / Gurugram

10-17 Yrs

₹ 12-19 LPA

Principal Product Manager at Pure Storage

Bangalore / Bengaluru

7-12 Yrs

₹ 9-14 LPA

Associate Director Product Management at Rpnc Systems

Bangalore / Bengaluru

10-15 Yrs

₹ 12-17 LPA

Product Marketing at Aurigo Software Technologies Pvt Ltd

Kolkata, Mumbai + 5

8-9 Yrs

₹ 14-19 LPA

Product Manager at TransUnion Software Services Pvt. Ltd

Pune, Chennai + 1

8-10 Yrs

₹ 12-16 LPA

Product Manager at Loyalty Juggernaut

Hyderabad / Secunderabad

4-9 Yrs

₹ 6-11 LPA

Associate Director at Anchanto SaaS Technology

Pune

5-10 Yrs

₹ 7-12 LPA

Product Manager at Prudential

Kolkata, Mumbai + 5

5-12 Yrs

₹ 7-14 LPA

Associate Director at Markelytics Solutions Ltd.

Bangalore / Bengaluru

10-20 Yrs

₹ 25-30 LPA

Associate Director at Interview Kickstart

Kolkata, Mumbai + 5

4-9 Yrs

₹ 25-30 LPA