Senior Manager Information Systems SAP - SD

• The individual in this role is responsible for companywide SAP Operations while managing team of Partners
• SAP Operations Manager has the overall responsibility for the delivery of operational support services to the global user community, ensuring that the services are delivered in line with agreed service level targets and to the appropriate level of quality
• Whilst focusing on ongoing service operations improvement, the primary focus for the position will be the operations of services improvement and incidents

ROLE AND RESPONSIBILITIES

Drive operational stability

• Fully responsible for managing Partner Team and drive L1, L2 and L3 support of SAP Solution for business
• Responsible for Delivery of change requests, governance, quality gate processes, standards and budget for the scope of operations
• Responsible for all adhering to SLAs, Metrics and KPI
• Take full responsibility of management of operations of all SAP functional and technical workstreams to ensure seamless business transactions

Stakeholder management

• To identify and have a good working relationship with all stakeholders which includes business, IT business partners and Delivery
• Conduct Weekly meetings with Operation team members, IT Business Partners, Key Business Users
• Align on delivering scheduled trainings to end users

System compliance management

• Ensure 100 % compliance of SAP by all end users with support on functional and technical issues of SAP modules
• Drive Roles and Authorizations of users in SAP Solution
• Responsible for configuration & maintenance SOPs in system

QUALIFICATION AND SKILL SET

• B.E. / B.Tech ( Any stream) / MBA (Optional)
• 5 to 8 years of experience in SAP SD domain expertise with minimum 3-4 end-to-end implementation cycle
• Strong functional experience of minimum one of the SAP modules in SAP S/4 HANA & ECC 6.0 in MM, FICO modules
• Proven track record of stabilizing SAP POST Go live, End User Support, reduction in Total Cost of Ownership
• Have good understanding of Beverages Industry and experience of managing operations of SAP in similar industry
• Have managed teams of people, Vendor Management
• Understanding of SAP Infrastructure Landscape, data bases, interfaces, SAP ABAP, BASIS