Implementation Consultant

Key Purpose of this Role:

BiofuelCircles products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers, and farmers.

The Implementation Consultant will be responsible for helping internal and external users get the most out of the BiofuelCircle platform through training on functionality, implementing platform-linked business processes, and handholding during deployment.

What will you do every day?

• Understand how the BiofuelCircle Platform works and how its customers use it
• Work closely with users to train them on the features and capabilities of the platform
• Interact with users on/ off-site to configure and model their business operations in the platform
• Create training presentations, documents, and how-to-videos to speed up user learning
• Handhold the users to foster adoption of the platform in their daily tasks
• Monitor usage of the platform by internal and external users, and guide on handling business scenarios using platform functionality
• Provide feedback to Product Managers on functional gaps and business requirements

The ideal candidate profile:

• You have up to 4 years of experience in an Application Support role
• You can coordinate, follow up, follow through and drive issues to closure proactively
• You are a good listener, and understand customer / user requirements
• You are at ease explaining or demonstrating how to use functionality, can write effective emails and create explainer documents that are understood by those who read them
• You are comfortable conducting classroom, online and one-on-one trainings, including hands-on learning through use-cases and examples
• You can provide innovative workarounds or design a solution to fix a users problem
• You can work with cross functional and remote teams
• You take ownership and accountability and don't need a manager reminding of tasks or deadlines
• You are willing to work in shifts and travel to customer locations on demand
• Knowledge of business processes in B2B, Supply Chain Management/ Operations, will give you an advantage over other applicants
• Having worked in SaaS product implementation roles will also give you an advantage over other applicants