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31 BiofuelCircle Jobs
Functional Support Consultant
BiofuelCircle
posted 7d ago
Job Role Insights
Key skills for the job
Job Description
- Understand the BiofuelCircle platforms functionalities and user applications.
- Assist users on-site and remotely in performing platform tasks and resolving issues.
- Troubleshoot technical issues like connectivity, validation errors, and API failures.
User Support Documentation
- Respond to user queries regarding platform features and capabilities.
- Create knowledge base articles and how-to videos for efficient issue resolution.
- Document defects for engineering teams to understand, replicate, and resolve.
Process Management
- Follow defined support processes to track user requests and manage defects.
- Proactively identify and implement solutions or workarounds for user challenges.
Ideal Candidate Profile
- Experience: Up to 2 years in an application support role.
- Skills:
- Strong troubleshooting and problem-solving capabilities.
- Excellent communication skills for explaining functionalities and creating explainer documents.
- Familiarity with web/mobile applications and support tools like CRM or ticketing systems.
- Traits:
- Proactive, accountable, and independent.
- Ability to collaborate with remote, cross-functional teams.
- Willingness to work in shifts and travel as needed.
Employment Type: Full Time, Permanent
Read full job description What people at BiofuelCircle are saying
What BiofuelCircle employees are saying about work life
based on 13 employees
Monday to Saturday
No travel
Day Shift
BiofuelCircle Benefits
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