Hiring - Client Services Quality Lead

Key Role Deliverables:

• Learn your clients business, product, processes, intent and influences. Identify and calibrate to stay updated on clients core business objectives
• Create and maintain a strong working rapport with your client
• Understand needs and desires of the client and move to meet those needs in a proactive manner
• Identify and deliver nuggets of actionable value and its ongoing behaviour through evaluations
• Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements
• Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives.
• Help them improve their business. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership Identify revenue enhancement/growth opportunities
• Green belt six sigma would be preferred (trained or certified)

Required Skills And Attributes:

• At least 3-5 years experience working on assignments that involve analysis of specific business impacting data points and the presentation of results and recommendations, ideally with external customers
• Experience with international client is Mandate
• Prior experience in BPO/KPO industry ONLY.