BHIVE - Lead - Customer Success (6-8 yrs)

RoleLead Customer Success.

Exp. : 6-8 Years.

- The role of Customer Success lead to customers/members have a seamless experience with respective hygiene, easy of operations , information and feel part the community of the centre.

- As a leader this role ensures that their team members are motivated and engaged to achieve both customer satisfaction as well as organisation goals.

Responsibilities :

- Ensure coordination with other departments to drive Onboarding.

- Customer Experience at the centre.

- Renewals and Retention.

- Invoicing & Collection.

- Be the Escalation point for customers.

- Ensure smooth operations of the team and timely reporting.

- Provide feedback and inputs to the management in framing customer policies , operation policies and pricing as and when required.

- Develop healthy community and coordinate with community team for participation of members in various community activities.

- Primary owner of Renewal and Retention.

- Customer Intelligence and Expansion.

- Ensure motivation of the team and train all team members on process, customer interaction and about the facilities from time to time.

- Coordinate with Sales team for Walkthrough & other moment of truth at the centre.

About the Company: The BHIVE Group stands at the forefront of revolutionizing enterprise-grade managed offices & coworking spaces for enterprises, democratizing investments in Bengaluru.

With BHIVE Workspace's extensive network in prime locations of Bengaluru and Mumbai along with BHIVE Properties' expertise in investment, the group redefines commercial real estate and financial services.

BHIVE Workspace offers a collaborative ecosystem with over 27+ properties, 46,000 seats and spread across 1.8 million sq. ft, catering to corporates, MNCs, entrepreneurs, and businesses of all sizes.

To know more about the BHIVE GROUP, visit - www.bhive.group.

BHIVE's Mission: The BHIVE Group's mission is to be amongst the most loved and admired real estate companies of India by 2033.

BHIVE's Vision: BHIVE Group envisions helping people live a better quality of life.

Anything that we do will have people and quality of life in mind.

Why Choose BHIVE:.

Benefits: At BHIVE, we are committed to providing more than just a paycheck-we strive to create a supportive and rewarding work environment where employees feel valued, empowered, and motivated to excel.

Our comprehensive benefits package, competitive compensation, financial security, and professional development opportunities, reflects this commitment and underscores our dedication to the well-being and success of our team members.

Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer - By Choice.

We firmly believe that we are most effective in helping our associates, customers, and the communities we serve, lead better lives when we genuinely understand them.

This involves recognising, respecting, and valuing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fostering inclusivity for all individuals.

Growth: BHIVE invests in employee development, providing opportunities for professional advancement.

Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India.

Employee Referral Policy:.

Category: Referral Category.

If you refer to a candidate, you stand to win exciting prizes.

For more details refer to www.bhiveworkspace.com/employee-referral/.

If you are someone who wants to join BHIVE to collaborate, Cowin and Cowork and would like to be part of this dynamic work culture, then we invite you to embark on a rewarding journey with us.