Intract - Lead - Customer Success (3-5 yrs)

About Intract:

Intract is a fast-growing startup redefining how people interact with Web3. With over 12 million users in more than 200 countries, we're making it easier for users to discover, learn, and grow in the Web3 space. Our quest-based platform is the leading solution for Web3 user acquisition and community building.

We work with the big names like Binance, Polygon, MetaMask, and 5,000+ others to develop scalable growth solutions for Web3. Founded by IIT Delhi alumni and supported by top-tier VCs, we're on a mission to create a more open and decentralised internet that everyone can access.

If you want to join a team shaping the future of the internet, come be a part of Intract and make a lasting impact.

Why Work at Intract?

- You'll be solving real challenges that actually make an impact and play a part in shaping the next big thing on the internet.

- You'll be joining a fast-growing company that's scaling globally at lightning speed.

- You'll collaborate with blockchain pros, design visionaries, and tech guys who are constantly pushing limits and redefining what's possible.

- You'll have the freedom to experiment, take ownership of projects, and leave your mark not just on the company, but on the entire Web3.

About the Role:

- As a Customer Success Lead, you will play a crucial role in ensuring partner satisfaction by onboarding them, analysing data and making necessary recommendations. You will retain partners by building strong relationships and providing excellent support.

What You'll Do:

- Develop and nurture relationships with clients.

- Lead and support a team of Customer Success Managers, providing guidance and mentorship to ensure high performance.

- Serve as the primary point of contact for client inquiries, issues, and escalations related to Web3 solutions.

- Understand clients' goals, challenges, and specific use cases within the Web3 ecosystem, and work collaboratively to address them using our products or services.

- Facilitate smooth onboarding processes for new clients, providing guidance on product usage and best practices in the context of Web3.

- Proactively engage with clients to ensure they are deriving maximum value from our solutions, and provide ongoing support and training as needed.

- Conduct regular business reviews and check-ins with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement or expansion.

- Collaborate closely with internal teams, including sales, product development, and technical support, to advocate for clients' needs and ensure timely resolution of issues.

- Stay informed about industry trends, developments, and best practices within the Web3 space to better serve our clients.

What You Bring:

- Minimum of 3 plus years of direct experience working with Saas or Web3 technologies in a customer-facing role.

- Proficiency in blockchain technology, cryptocurrencies, decentralized finance (DeFi), and related concepts is a plus.

- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.

- Excellent problem-solving abilities and a proactive approach to addressing client needs and challenges.

- Ability to thrive in a fast-paced, startup environment and manage multiple priorities effectively.

- Bachelor's degree in a relevant field preferred, or equivalent practical experience.

Perks of joining Intract:

- A competitive salary to match your skills and contributions.

- Macbook on us

- AI Tools Subscription

- Frequent Outings and Parties

- A dynamic and collaborative work environment where ideas are valued.

- Opportunities for professional growth and learning in the ever-evolving Web3 space.

- A chance to work with industry leaders and global brands shaping the future of the internet.