Territory Manager

An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the Serve to Sell to enhance business for DTH.

Key Deliverables

• Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.

• Ensure availability of recharge so that existing customers are adequately serviced

• Understand the market demographics and drive sales strategy according to customer segments

• Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets

• Ensure brand visibility through organized merchandising activities

• Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met

• Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes Skills Required

• Analytical skills • Consultation, facilitation, negotiation and selling skills

• Enterprising & Entrepreneurial skills

• Leadership and people management skills

• Basic computer literacy – MS Office: Excel, Outlook

Appropriate management of escalations • Ensure timely resolutions of issues • Partner management skills

• Upselling skills

Interested candidates send your resume to a_kokhila.r@airtel.com