Information Technology Service Delivery Manager (12-20 yrs)

Service Delivery Manager-Full-Time-Pune.

Job Title : Service Delivery Manager.

Job Type : Full-Time.

Location : Pune.

Experience : 12-20 Years.

Job Description :

- Should have experience in both INFRA as well as AMS, as we will supporting applications as well as Infra side of things for Banking.

- Banking/Payments domain experience is must.

- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.

- Experience of rebadging resources would be great to have.

- Experience in stakeholder management and project governance.

- Experience in Payments(RTP).

- Creates and Maintains Project Plans: Develops, and continually updates, detailed project/program management plans.

- Develops work breakdown structures based on the project objectives and scope.

- Ensures PM methodology is adhered to.

- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

- Manage Project Status Reporting: Prepares status reports to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team.

- Develop and Maintain Project Schedules: Incorporates regular updates from each functional team.

- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

- Should exhibit maturity is collaborating with senior members of customer team and establish effective governance.

- Analysing third-party as well as internal processes, and creating strategies for service delivery optimization.

- Should have managed team size of 100.

- Payment experience must to have along with infra, production support, Applications & Infrastructure Managed Services (AMS) exp. must to have it.

- Service Delivery Manager with banking/payment and RTP exp must to have with production support exp.

- Open for 24-7 support if needed.

Qualifications :

- Experience in Infrastructure and Application Managed Services (AMS).

- Strong background in the Banking/Payments domain (RTP experience is a must).

- Hands-on Production Support experience across applications and infrastructure.

- Experience in Service Delivery Management and Service Optimization.

- Exposure to rebadging resources is a plus. Strong skills in Stakeholder Management and Project Governance.

- Ability to create and maintain Project Plans, schedules, and status reports.

- Proven leadership, managing large teams (100+ members) in 24/7 environments.

- Excellent communication and reporting skills. Open to 24/7 support as required.

- ITIL and PMP certifications are an added advantage.