CRM Techical Architect

About Company

BDO India LLP (or BDO India) is the India member firm of BDO International. BDO India offers advisory, accounting, tax & digital services for both domestic and international organizations across a range of industries. BDO India is led by more than 350+ Partners & Directors with a team of over 10000 professionals operating across 14 cities. We expect to grow sizably in the coming 3-5 years, adding various dimensions to our business and multiplying the increasing the current team size multi-fold.

About Digital Transformation Practice

BDO Indian Digital Services specializes in delivering cutting-edge enterprise business applications and AI-driven solutions that empower organizations to streamline operations, enhance decision-making, and drive innovation. With deep expertise in platforms such as Microsoft Dynamics 365, Salesforce, and other leading enterprise technologies, BDO India Digital Services helps businesses across industries achieve digital transformation and operational excellence. Looking ahead, BDO is focused on expanding its capabilities and doubling its impact in the coming years, leveraging the power of AI and next-gen technologies to deliver even greater value to clients, accelerate growth, and stay ahead of the digital curve.

Details:

Location

Bhopal / Vadodara /Mumbai

Service Line

Digital Services

Experience

10 14 Years

Qualification

B.E / MCA

About the Role:

We are seeking a highly skilled and experienced Technical Architect to join our team. In this role, you will leverage your expertise in Microsoft Dynamics 365 CRM to provide technical consulting services, ensuring successful implementation, configuration, customization and optimization of the platform for our clients to meet business requirements. As a Technical Architect, you will work closely with client and functional team to understand the business process and requirements.

Key Responsibilities:

• Design an end-to-end solution that aligns with business requirements and is scalable.
• Deliver good user experience by ensuring no bottlenecks on performance
• Work with stakeholders / functional team to understand requirements and map them to the functionality in Dynamics 365 CRM.
• Configure and customize CRM to meet specific business requirements, including sales, service, marketing modules and system integration needs.
• Implement best practices for the team.
• Provide expert guidance to clients on using Dynamics 365 CRM wherever required.
• Collaborate with cross-functional teams, including functional consultants, developers, and project managers, to ensure successful project delivery.
• Provide support during and after the system implementation.
• Troubleshoot and resolve issues post-implementation, ensuring high client satisfaction and system performance.
• Stay updated on the latest product features, upgrades, and industry trends to provide informed recommendations.
• Document / review SSD (Systems Specification Document), integration document, overall architecture and any other project-related technical documents.

Desired Skills and Experience:

• 10-14 years of experience in technical role, with a deep understanding of Microsoft Dynamics 365 CRM platform
• Good understanding of configuring and customizing D365 application to meet specific business requirements
• Experience in overall data modelling
• Mandatory Technical Skills:
• Good experience in Power Platform (Power Apps, Power Automate)
• Hands-on experience in configuring, customizing and implementing key modules of CRM, such as Sales, Service and Marketing.
• Strong knowledge of Out of the Box features of D365 CRM in mapping business requirements and identifying specific ones that need customization
• End to end solution design to ensure solution meets business requirements and is scalable
• Experience in working on SQL server
• Good understanding of Microsoft Licenses, cloud architecture
• Good knowledge of Azure services
• Well versed with integration technologies and good understanding on handling integrations in D365 with other business applications
• Experience in ensuring performance is optimized
• Good understanding of designing and implementing security in D365
• Experience in setting best practices, reviewing technical tasks of the team
• Compilation / review technical documentation
• Other Mandatory Skills :
• Ability to conduct technical sessions for the team.
• Strong communication skills with the ability to work with clients and internal teams effectively.
• Team management
• Experience in .Net
• Other Non-mandatory Skills :
• Experience in Power BI