Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

BCE Global Technology Centre

Compare

No reviews yet

45 BCE Global Technology Centre Jobs

Lead Engineer - Servicenow (CSM)

BCE GLOBAL TECHNOLOGY CENTRE PRIVATE LIMITED

10-15 years

Bangalore / Bengaluru

1 vacancy

BCE Global Technology Centre

posted 3d ago

Job Role Insights

Key skills for the job

Software Configuration Management Architecture Recruitment Customer Service Management Focus Stakeholder Management

+ 3 more

Job Description

We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands.

Key Responsibilities

Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes.
Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions, and drive project success.
Hands-On Leadership: In the initial stages, deliver solutions independently while leading by example.
Team Building: As the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution.
Technical Guidance: Provide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation.
Quality Assurance: Ensure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices.
Communication: Facilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources.

Key Requirements:

Experience: 10+ years of overall professional experience, with significant expertise in ServiceNow , particularly in CSM modules.
Tech Lead Experience: Proven track record as a Tech Lead , capable of managing both teams and projects effectively.
Stakeholder Management: Strong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions.
ServiceNow Expertise: Hands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules.
Independent Work: Ability to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment.
Problem-Solving: Exceptional problem-solving skills with a proactive, solution-oriented mindset.

Preferred Qualifications:

Certifications: Certifications in ServiceNow CSM are highly preferred.
Team Building Experience: Prior experience in building and scaling technical teams is a plus.
ServiceNow Best Practices: Strong understanding of ServiceNow best practices, architecture, and design principles.