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45 BCE Global Technology Centre Jobs
Technology Support Specialist
2-5 years
Bangalore / Bengaluru
1 vacancy
Technology Support Specialist
BCE Global Technology Centre
posted 3d ago
Job Role Insights
Key skills for the job
Job Description
- Technical support - Incident management, change management, problem management
- Monitoring - Zabbix, Prometheus, ELK, Grafana
- Troubleshooting - Customer issues, Application issues
- Linux - file manipulation
- Perform system health checks
- Investigate Customer issues
- Investigate system alarms
- Lead/participate in Incident management
- Perform Change Reviews
- Problem management - lead/participate in Postmortems
- Problem management - drive resolution of customer impacting issues
- Improve detection of issues (alarm tuning)
- Fulfill daily requests
- Oncall Duties
Requirements
- Monitoring - Zabbix, Prometheus, ELK, Grafana, Dynatrace, Nagios
- Incident Management
- Linux
Employment Type: Full Time, Permanent
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