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T Application Support Executive (Mendix Technology)
3-5 years
Bangalore / Bengaluru
1 vacancy
T Application Support Executive (Mendix Technology)
Siemens
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Application Support: Provide day-to-day technical support for Mendix-based applications, ensuring optimal performance and minimal disruption.
Incident Management: Effectively manage and resolve incidents, ensuring timely and accurate resolutions in alignment with SLA expectations.
Service Request Fulfillment: Handle service requests, from intake to fulfillment, ensuring user requests are addressed in a timely manner.
Problem Management: Identify, analyze, and resolve recurring technical issues, working proactively to prevent future incidents.
Collaboration: Communicate effectively with cross-functional stakeholders, including developers, business analysts, and other IT teams, to understand and resolve technical challenges.
AWS Knowledge: Leverage a basic understanding of AWS services to support cloud-based Mendix applications and assist with cloud-related troubleshooting.
ITIL Fundamentals: Apply ITIL best practices in incident management, service request fulfillment, and problem management to maintain a high standard of service delivery.
Documentation: Maintain and update knowledge base articles, troubleshooting guides, and technical documentation for Mendix applications and services.
Continuous Improvement: Continuously monitor and assess the performance of applications, identifying opportunities for optimization and improvement.
User Support: Provide support to end users, including training and troubleshooting assistance, to ensure smooth application usage.
You d describe yourself as:
Experience: 3-5 years of hands-on experience in application support for applications built on Mendix.
AWS Knowledge: Basic understanding of AWS services and cloud infrastructure.
ITIL Knowledge: Understanding of ITIL fundamentals and how to apply them in the context of incident, service request, and problem management.
Incident Management: Hands-on experience managing incidents, ensuring issues are tracked and resolved within established SLAs.
Problem Management: Experience in identifying recurring problems, root cause analysis, and driving long-term solutions.
Communication Skills: Strong ability to communicate clearly with technical and non-technical stakeholders, ensuring smooth collaboration across teams.
Analytical Skills: Strong analytical thinking and problem-solving skills to troubleshoot and resolve application issues efficiently.
Technical Skills: Familiarity with basic web technologies (HTML, CSS, JavaScript) and Mendix platform-specific tools (eg, Mendix Studio Pro, Mendix Cloud).
Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
Desirable Skills (Optional but Preferred):
Experience with Cloud Technologies: Hands-on experience with AWS, cloud infrastructure, and related services.
Version Control Systems: Knowledge of Git or other version control systems.
Knowledge of Mendix Studio Pro: Familiarity with Mendix Studio Pro for application management and deployment is a plus.
Service Management Tools: Experience with service management platforms (eg, ServiceNow, Jira) is a plus.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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