Manager - Central Operations (4-13 yrs)

Please find JD for FnV XD operations.

Central Operations Manager - (Fruits & Vegetables Fulfillment & Cold Room Operations)

Job Summary:

We are seeking a skilled and proactive central Operations Manager to lead fruits and vegetable operations and DBEFM (Daily bread, Egg, frozen & meat) across cold rooms, fulfillment centers. This role focuses on developing SOPs, ensuring stakeholder alignment, and driving continuous quality improvement through competitive benchmarking and strategic analysis.

Key Responsibilities:

1. Operations Management

- Manage fruits, vegetables and DBEFM (Daily bread, Egg, frozen & meat) operations to ensure consistent quality and efficiency.

- KPI tracking

- Loss reduction

2. SOP Development & Implementation

- Create and enforce SOPs for warehouse and cold room operations, aligning them with industry best practices.

- Regularly update and refine processes to enhance quality control and reduce wastage.

3. Stakeholder Management

- Coordinate with cross-functional teams, including procurement, supply chain, and operations, to achieve unified quality objectives.

- Work with external stakeholders to maintain and improve quality standards throughout the supply chain.

4. Quality Benchmarking

- Perform e-commerce quality benchmarking to evaluate competitors' quality standards.

- Identify improvement opportunities and propose actionable strategies to management.

5. Continuous Improvement

- Track key quality metrics across fulfillment centers and warehouses.

- Introduce corrective actions and innovative approaches to elevate product quality and operational effectiveness.

Qualifications & Skills:

- Minimum 3 years of experience in fruits and vegetable and DBEFM operations.

- Expertise in SOP development, process optimization, and quality assurance.

- Strong analytical and problem-solving skills for quality benchmarking and competitor analysis.

- Excellent communication and stakeholder management abilities.